FAQBlog

Technical FAQs

Mon, 12 Feb 2018 04:51:00 GMT

Q: How do I activate my software?

Archive One by default comes with a 30-day trial license. A product key is required if you wish to use it beyond this period.

Q: What is a product key?

Product keys allow you to activate the Archive One on your PC. You may request for a product key at any time by sending an email to our helpdesk.

Q: Where should I key in my product key?

Please refer to user manual.

Q: My product key won't verify. What's the problem?

Try opening the program using an administrator account. If the problem persists, check the network connection.

Q: I have a non-Windows device (like Apple) and I want to use Archive One on it. What should I do?

Archive One client only runs on devices that runs Windows 7 and later versions.

Non-Windows users may access Archive One using Archive One Web which is sold separately.

Q: I cannot login to the system, what should I do?

Please follow these steps:

Check database connection – refer to manual
Do a password reset – refer to manual

Q: Which version of Archive One is ideal for my organization?

Needs may vary depending on the nature of business or operation. A small to medium business deployment is ideal for 5 to 30 users and a typical enterprise deployment is modelled around high availability with high user access concurrency. To know more, visit here.

Q: Can we use our existing accounts in the Active Directory to login to Archive One?

Yes, you can setup Archive One to inherit domain accounts.

Q: What ports should we open to access Archive One?

Please refer to the installation manual.

Enterprise Licensing FAQs

Thu, 08 Feb 2018 09:30:00 GMT

Q: Can Archive One integrate with third party software systems?

When it comes to the integration with third party software systems, Archive One has an API that can integrate with other system. Our Technical Support will scope out first to know the type of integration needed.

Q: But we already scanned our documents, isn’t that enough?

Deciding to scan your documents is usually the first step. But what most clients tend to forget is the means to retrieving what they have scanned, securing what they have scanned from unwanted access, risks of loss, etc. Learn More.

Q: Are there any limits to what documents can be captured in the system?

There is no limit. The largest installation has more than 75 million pages and is growing by more than 500 thousand per month. Learn More.

Q: How does indexing work?

Indexing is the process of attaching metadata to the scanned file, for example, if the document for scanning was an invoice, we would usually index it with the document type (invoice), date, vendor name, PO number. When you do a search and retrieval of document image, this is the keyword you use to do a search.

Q: What reports can be generated from Archive One?

Custom reports can be created to help data mine your company’s archive since users can create custom indices by document type. Reports generated can be exported to Excel and PDF for submission. Learn More.

Subscriptions and Pricing FAQs

Thu, 08 Feb 2018 09:29:00 GMT

Q: How are my documents secured in Archive One?

Users are assigned rights and privileges for the document libraries they are given access to. Each user is assigned a unique User ID and password. Audit logs are maintained by Archive One recording operations within the document libraries and on individual documents by various users. Learn More.

Q: Is Archive One web-enabled?

Archive One comes in two flavors. It can be accessed via a client-server application or accessed via a browser. We give our clients the liberty to choose which deployment method works for them.

Q: How is Archive One priced?

Archive One may be availed for a monthly subscription fee of Php 9,999, VAT Inclusive. There are also options for perpetual licenses, please visit our product pricing page to know more.

Q: What is the typical timeframe for implementation?

1 to 2 weeks depending on the scope of the requirement.

General FAQs

Thu, 08 Feb 2018 07:08:00 GMT

Q: What is a Document Management System?

A Document Management System, DMS, is a system designed to help document owners classify, store & secure, search for and retrieve essential company records. Learn More.

Q: Why is a Document Management important?

Implementing a Document Management System delivers many benefits. Its core purpose is to save time and money, and this is achieved by providing a means to reduce file storage, eliminating the risks of losing files, enhancing compliance, delivering document security and providing access to all documents with an efficient method of searching. Learn More.

Q: What is document imaging?

Document Imaging or scanning is a method of converting paper-based records into an electronic format. Here’s a link to our document imaging process. Learn More.

Q: What file formats can be stored in a Document Management System?

Virtually any file format can be stored in Archive One, from image files, such as TIFF, PDF, PNG, etc., to MS office suite files, such as Word, Excel, PowerPoint, Visio, etc.

Q: What types of scanners does Archive One Support?

It supports all scanner types regardless of the brand and model.